Plan, develop, and implement a Quality Management System (QMS) based on International Standards (e.g. ISO 9001) and Total Quality Management tools and techniques
Map business processes (present an easy to understand visualization of how activities are linked together to transform inputs into outputs, using resources and tools)
Optimize and improve business processes
Prepare standard operating procedures with their relative forms and tools
Establish and improve the organization’s project management concept, framework, and processes in line with PMI standard requirements
Develop and improve the information and organization management structures and practices
Recommend and incorporate technology in business functions to automate business processes
Establish a system for continual improvement: internal auditing, monitoring and measurement, quality assurance and control, and management review
Audit the organization’s QMS to ensure compliance to procedure requirements
Improve and manage customer satisfaction
Deliver presentations and training on quality management, project management, ISO 9001, etc…
Create SMART objectives and monitor performance using Key Performance Indicators (KPI)
Steer the Client’s organization towards ISO certification
