I would like to thank Quality Circle and Joy specifically for her guidance, assistance, and training in setting up BeitMisk’s quality management system and providing us with a solid understanding of ISO 9001. Joy’s approach to quality management system is to make it valuable and relevant, as well as practical and achievable. She was patient and determined to understand our organization and its services, helped us to identify the areas for improvement, and assisted us in implementing the changes that were required to fine tune and streamline our core processes. She kept the focus on our company, the way we work, what was already in place, and paid attention to all the details that were important to us. Her advice and input were outstanding, all without imposing any additional or unnecessary overheads. Staff are really happy and motivated to work with the new system. We now have clear procedures that add discipline and control, which is really beneficial to us. We know where all our documents and files are. I highly recommend Quality Circle and Joy.