Quality Management & Process Improvement

Quality Circle delivers state-of-the-art management services for organizations which want to improve their business performance, using Total Quality Management and Business Process Re-engineering as our fundamental tools. We offer specific and customized solutions for all industries.

Scope of Work

  • Plan, develop, and implement a Quality Management System (QMS) based on International Standards (e.g. ISO 9001) and Total Quality Management tools and techniques
  • Map business processes (present an easy to understand visualization of how activities are linked together to transform inputs into outputs, using resources and tools)
  • Optimize and improve business processes
  • Prepare standard operating procedures with their relative forms and tools
  • Establish and improve the organization’s project management concept, framework, and processes in line with PMI standard requirements
  • Develop and improve the information and organization management structures and practices
  • Recommend and incorporate technology in business functions to automate business processes
  • Establish a system for continual improvement: internal auditing, monitoring and measurement, quality assurance and control, and management review
  • Audit the organization’s QMS to ensure compliance to procedure requirements
  • Improve and manage customer satisfaction
  • Deliver presentations and training on quality management, project management, ISO 9001, etc…
  • Create SMART objectives and monitor performance using Key Performance Indicators (KPI)
  • Steer the Client’s organization towards ISO certification