Quality Management & Process Improvement
Quality Circle delivers state-of-the-art management services for organizations which want to improve their business performance, using Total Quality Management and Business Process Re-engineering as our fundamental tools. We offer specific and customized solutions for all industries.
Scope of Work
- Plan, develop, and implement a Quality Management System (QMS) based on International Standards (e.g. ISO 9001) and Total Quality Management tools and techniques
- Map business processes (present an easy to understand visualization of how activities are linked together to transform inputs into outputs, using resources and tools)
- Optimize and improve business processes
- Prepare standard operating procedures with their relative forms and tools
- Establish and improve the organization’s project management concept, framework, and processes in line with PMI standard requirements
- Develop and improve the information and organization management structures and practices
- Recommend and incorporate technology in business functions to automate business processes
- Establish a system for continual improvement: internal auditing, monitoring and measurement, quality assurance and control, and management review
- Audit the organization’s QMS to ensure compliance to procedure requirements
- Improve and manage customer satisfaction
- Deliver presentations and training on quality management, project management, ISO 9001, etc…
- Create SMART objectives and monitor performance using Key Performance Indicators (KPI)
- Steer the Client’s organization towards ISO certification