I would like to thank Quality Circle and Joy specifically for her guidance, assistance, and training in setting up BeitMisk’s quality management system and providing us with a solid understanding of ISO 9001. Joy’s approach to quality management is to make it valuable and relevant, as well as practical and achievable. She was patient and determined to understand our organization and its services, helped us to identify the areas for improvement, and assisted us in implementing the changes that were required to fine tune and streamline our core processes. I highly recommend Joy.